We offer a pick-up service within metro/greater Sydney:
Metro & Greater Sydney
A pick up service from any metro or greater Sydney address is included in the cost. Your flowers can be picked up from a home, work or business address. You can nominate a friend or family members address if you will not be available. To book this service please use our online booking form "Get in touch" or telephone or email us.
Outer suburbs/Country Areas/Interstate
Pick up from suburbs outside of Sydney is available for a $50 fee. Please use our online booking form or message us for further information.
People in interstate, country NSW areas or far outer suburbs of Sydney can send their flowers through Australia Post (via express post for fast delivery and tracking). Post it at your nearest Australia Post outlet via Express Post & keep a tracking information. (Refer to our instructions below regarding how to pack your flowers to send to us.)
We will provide you with the postage address and more specific instructions prior to your wedding date.
* Note that postage is at your expense, however we will refund the booking fee if the flowers are unworkable when they arrive.
* If you are sending your flowers through Australia Post, please ensure you have notified us of your booking so we know when to expect the parcel. You can do this by using our contact form or by emailing us at info@floragraphica.com.au.
CARE OF YOUR FLOWERS BEFORE SHIPPING
The fresher the flowers and the better the condition we receive them in, the better the finished art work will be.
Take care of your flowers during the event, and in particular, keep them out of direct heat as much as possible. Always take care laying them down, to avoid any breakages.
After your event, if you can, place them back in the box in which they were delivered. Otherwise, put them in a vase (if possible) or in another suitable box/container. Then, until collection/delivery, keep them in the coolest place you can. You can spray them lightly with water or place damp paper towel over them (NOT newspaper).
Do not place them in the fridge, the freezer or in plastic (bag or wrap).
If you can place them in a vase, cut 1cm off the bottom of the stems before doing this.
NEVER FREEZE YOUR BOUQUET.
PACKING FLOWERS TO SEND TO US
If you live outside of the Sydney metro area (or outer suburbs with pick up arranged) you will need to pack and post your flowers in a box. We recommend purchasing a mailing/storage box in advance from Australia Post (ask your florist for the required dimensions) and using guaranteed next day delivery to ensure the flowers arrive in good condition. You can also use a courier service if you want to be sure of extra care.
We offer no guarantees that we will be able to satisfactorily photograph the bouquet, but will let you know straight away if there are any issues. We offer the option of deposit refund should the flowers be unworkable on arrival.
When we receive your interstate booking, if there is enough time (i.e., more than 4 weeks), we will send you a small care pack for you to use when you send us your flowers. This contains a foam sheet that you dampen and wrap around the ends of the stems. It also contains a cello bag to cover the foam sheet to keep the foam sheet - and therefore flower ends - wet, and to prevent the postage box from becoming damaged. If there is insufficient time before the wedding (i.e., less than 4 weeks) we ask that you source these items yourself: two Wettex sponges, a large ziplock bag, an elastic band and tissue paper for padding.
To pack your flowers/bouquet, place scrunched up tissue paper or newspaper in the bottom of the box. Place the flowers/bouquet (with the ends covered with the foam sheet and cello bag) on top of the paper, then place more paper around the sides of the flowers/bouquet so it is supported.
With longer arrangements/bouquets you may need to bend the trail or cut off the last few flowers to fit it into the box. You don’t need to worry about doing this as we will usually shoot extremely close to the bouquet.
If your bouquet is packed with care, no significant harm will come to them and they should arrive in good condition.
Make sure you put your name, address and phone number in the box with your flowers and mark the box as 'fragile'. Also, as mentioned above, please let us know when you have posted them so that we can be ready to receive them.
Lastly, please note that shipping the flowers to Floragraphica is at the client's expense. If using Australia Post, we request that you post using registered express post so that the flowers can be tracked if needed. If you choose to use a courier/freight service, we have used Startrack and Toll with good success.
